Overview
View all features
Auto QA
Supercharge your QA
QA Reporting
Customizable report builder
Scorecard Builder
Customizable QA scorecards
Calibrations
Calibration workflows
Coaching
Actionable coaching workflows
Workflow Automations
Automated QA workflows
Screen Capture
Improve agent experiences
Transcriptions
Accurate & reliable transcriptions
Root Cause Analysis
Discover In-Depth Insights
Customer Experience Team
Exceptional Customer Experiences
Leaderboards
Friendly Competition, Amplified
Performance Dashboard
Elevate agent performance
Overview
View all integrations
Gladly
MaestroQA + Gladly
Ada
MaestroQA + Ada
Zendesk
MaestroQA + Zendesk
Salesforce
MaestroQA + Salesforce
Agyle Time
MaestroQA + Agyle Time
Seismic Learning
MaestroQA + Seismic Learning
Assembled
MaestroQA + Assembled
Five9
MaestroQA + Five9
Qualtrics
MaestroQA + Qualtrics
GetFeedback
MaestroQA + GetFeedback
Are you QAing your key functions to reduce underwriting risk and increase profitability?
Transform your underwriting, claims, and sales processes with cutting-edge QA. Minimize risk, streamline operations, and maintain the highest standards of quality and integrity.
Discover Use Cases for Insurance Teams
Use Case 1: Insurance Underwriting
Are you leveraging technology to ensure the thoroughness and accuracy of your underwriting process?
Implement our QA platform to continuously validate both AI-driven and manual underwriting efforts, ensuring comprehensive coverage and accuracy in risk assessment across all policies.
Are you maintaining regulatory compliance across your diverse insurance products and markets?
Utilize our platform to adapt and respond in real-time to changing regulations, ensuring that all underwriting practices are up-to-date and meet stringent legal standards.
Does your reinsurance provider require a QA program?
Deploy our QA platform to meet and exceed the QA program requirements set by your reinsurance providers, ensuring that your policies align with their expectations for risk management and compliance.
Use Case 2: Claims Management
Are your claims processes optimized to ensure accuracy and compliance with policy terms, so you're not wrongly denying or approving claims?
Integrate our QA platform to enhance the precision and reliability of your claims handling, ensuring every claim is processed correctly and in accordance with established guidelines.
How do you ensure that AI-driven and manual claims assessments maintain high standards of quality?
Employ our QA tools to conduct regular audits on both AI-driven processes and human evaluations. This ensures that all claims are assessed with a high level of accuracy, balancing the efficiency of AI with the discernment of human expertise.
Use Case 3: Insurance Sales
Are you maximizing the efficiency and effectiveness of your insurance sales processes?
Leverage our QA platform to analyze and enhance sales interactions, ensuring that each communication is aligned with best practices and customer expectations.
How do you evaluate the success of your sales strategies and promotions?
Assess the impact and effectiveness of different sales strategies and promotional campaigns with our QA platform. By analyzing performance data, maximize ROI and ensuring alignment with business goals.
Use Case 4: Customer Support
How do you ensure your customer support can handle the complexities of insurance inquiries efficiently?
Implement our QA platform to monitor and optimize customer support interactions, ensuring agents are fully equipped to handle detailed inquiries about policies, claims, and coverage.
Do you have a system to measure and improve customer satisfaction after support interactions?
Use our QA tools to systematically evaluate customer feedback and support performance. This analysis helps pinpoint areas for improvement in handling claims, addressing policy concerns, and providing general assistance
Explore product features
Automated quality metrics on your insurance workflows
Explore Voice of Customer Insights, Automated Agent Quality Metrics, and Targeted Root Cause Analysis for actionable insights.
Shadow agents in a remote-first world
Elevate agent performance with our screen capture feature, offering full visibility into ticket handling for targeted coaching. Available as a native application or Chrome extension, maximize efficiency with screen capture analytics.
Elevate your team's performance with gamified leaderboards
Ignite performance excellence with Leaderboards, fostering a culture of continuous improvement through friendly team competition.
Prioritizing your security
We take data security seriously, allowing you to focus on achieving your business goals with confidence.
Our customers love us
See the product in action + learn how we improve service quality.
